Take a full advantage of our unbeatable carpet cleaning prices in Tufnell Park, N7.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Tufnell Park provides carpet, upholstery and related cleaning services to residential and commercial customers. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions, which form a legally binding agreement between you and Carpet Cleaning Tufnell Park.
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Company, we, us or our means Carpet Cleaning Tufnell Park as the provider of cleaning services.
1.2 Customer, you or your means the person, firm or organisation making a booking for services.
1.3 Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, and any additional cleaning or related services agreed in writing between the Company and the Customer.
1.4 Premises means the property or properties where the Services are to be carried out.
1.5 Technician means an employee, contractor or representative engaged by the Company to provide the Services.
2.1 The Company provides professional carpet and related cleaning services within its service area, which includes Tufnell Park and surrounding districts as determined by the Company from time to time.
2.2 The exact Services to be provided will be agreed at the time of booking, based on the information supplied by the Customer. Any quotation or description of Services is given in good faith but does not constitute a binding offer until confirmed by the Company.
2.3 The Company reserves the right to refuse or discontinue Services if the Premises are unsafe, inaccessible, or if conditions are significantly different from those described at the time of booking.
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels as notified from time to time. By making a booking, the Customer confirms that they are at least 18 years of age and authorised to arrange cleaning at the Premises.
3.2 When making a booking, the Customer must provide accurate information about the Premises and the items to be cleaned. This includes, but is not limited to, the number and size of rooms, type of flooring, level of soiling, access arrangements, and any known stains or damage.
3.3 Quotations are based on the information provided by the Customer. The Company reserves the right to revise any quotation if the information provided is inaccurate or incomplete, or if additional work is requested on arrival.
3.4 A booking is considered confirmed only when the Company has accepted the booking and, where required, the Customer has paid any applicable deposit. The Company may at its sole discretion decline a booking request without needing to provide a reason.
3.5 The Customer is responsible for ensuring that a responsible adult is present at the Premises at the agreed start time, unless expressly agreed otherwise in writing.
4.1 The Customer must provide clear and safe access to the Premises at the agreed time, including any necessary keys, access codes, parking arrangements and information about entry systems.
4.2 The Customer is responsible for ensuring that the Premises have adequate electricity and water supply for the performance of the Services.
4.3 The Customer should remove small items, fragile objects, valuables, and any personal items from the areas to be cleaned before the Technician arrives. The Company will not be responsible for moving heavy furniture or fragile items unless specifically agreed.
4.4 If parking charges, congestion charges or similar fees apply, these will be payable by the Customer and may be added to the final invoice.
5.1 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are inclusive of applicable UK taxes.
5.2 Quotations are provided based on the Customer’s description and are subject to change if:
(a) the actual condition or size of the areas or items differs from that described;
(b) additional Services are requested; or
(c) significant additional time or materials are required to complete the work.
5.3 The Company will notify the Customer of any necessary price adjustments before proceeding with work that would incur additional cost, wherever reasonably possible.
5.4 Payment is due in accordance with the terms notified to the Customer at the time of booking. Unless otherwise agreed, payment is due on completion of the Services on the day of service.
5.5 The Company accepts payment via the methods it specifies from time to time. The Customer must ensure that funds are available and that payment details are correct.
5.6 The Company may require a deposit or pre-payment to secure a booking. Any such deposit will be applied against the final invoice and may be forfeited in the event of late cancellation or failure to provide access, as set out in these Terms and Conditions.
5.7 If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales, and to recover any reasonable costs incurred in pursuing late payment.
6.1 The Customer may cancel or reschedule a booking by giving notice to the Company. The notice periods and any applicable charges will be set out in this clause.
6.2 If the Customer cancels or reschedules with more than 48 hours’ notice before the agreed start time, any deposit paid will normally be refunded or transferred to a new booking, at the Customer’s choice.
6.3 If the Customer cancels or reschedules with less than 48 hours but more than 24 hours’ notice, the Company may retain part or all of any deposit or charge a cancellation fee to cover loss of booking and administrative costs.
6.4 If the Customer cancels with less than 24 hours’ notice, or fails to provide access to the Premises at the agreed time, the Company reserves the right to charge up to 100 percent of the quoted service value.
6.5 The Company will use reasonable endeavours to attend the Premises at the agreed time, but timings are estimates only. In the event of unforeseen circumstances, such as severe weather, accidents, staff illness or transport disruption, the Company may need to cancel or reschedule a booking. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.
7.1 The Company will perform the Services with reasonable skill and care, in accordance with industry standards for carpet and upholstery cleaning.
7.2 While the Company will endeavour to remove or reduce stains, odours and soiling, no guarantee can be given that all staining or marks will be removed, particularly where staining is permanent, has been treated with unsuitable products, or has been present for a prolonged period.
7.3 The Customer acknowledges that certain materials, dyes, backings and constructions may react unpredictably to cleaning solutions and processes. The Company will use reasonable judgement in selecting appropriate methods but will not be responsible for pre-existing damage, wear, fading, shrinkage, loose seams, weak fibres, colour loss or any latent defects.
7.4 The Customer must inform the Company of any known issues such as loose fittings, damaged seams, previous water damage, colour-run risk, or prior cleaning with non-standard chemicals. Failure to do so may limit the Company’s liability for any resulting issues.
7.5 Drying times will vary depending on ventilation, temperature, humidity, and the type and condition of carpets or furnishings. Any estimates of drying time are approximate only.
8.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Services.
8.2 The Company will have a reasonable opportunity to inspect and, where appropriate, re-clean any area or item at no additional cost. Re-cleaning will normally be the Customer’s sole remedy in respect of service quality issues.
8.3 If, after re-cleaning, the Customer remains dissatisfied and the Company accepts that the Services did not meet a reasonable standard, the Company may offer a partial refund, full refund, or credit note, depending on the circumstances. Any such remedy will be at the Company’s discretion and take into account the nature and extent of the issue.
9.1 The Company maintains appropriate public liability insurance and, where applicable, employers’ liability insurance in accordance with UK law.
9.2 The Company will not be liable for any loss or damage arising from:
(a) failure of the Customer to follow advice or instructions given by the Company or Technician;
(b) pre-existing damage, defects, wear and tear, or conditions that could not reasonably have been identified before cleaning;
(c) the use by the Customer or third parties of unsuitable cleaning products, stain removers or equipment before or after the Services; or
(d) indirect or consequential loss, including but not limited to loss of profit, loss of business, or loss of enjoyment.
9.3 The Company’s total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total amount paid by the Customer for the Services giving rise to the claim.
9.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.
10.1 The Company will handle and dispose of waste generated in the course of providing the Services in accordance with applicable UK waste and environmental regulations.
10.2 Any waste arising directly from the Company’s cleaning processes, such as used cleaning solutions and extracted soiling, will be managed responsibly by the Technician, subject to the facilities available at the Premises and any local requirements.
10.3 The Customer is responsible for disposing of general household or commercial waste, bulky items, and any waste not generated directly by the Company’s Services, unless separate arrangements have been agreed in writing.
10.4 The Customer must not request or require the Company or its Technicians to dispose of waste in a manner that would breach any applicable law or regulation. The Company reserves the right to refuse any such request.
11.1 The Company is committed to operating in a safe and responsible manner. Technicians will follow reasonable health and safety practices and may decline to perform work that they deem unsafe or inappropriate.
11.2 The Customer must ensure that the Premises are free from hazards that may present a risk to Technicians, including but not limited to aggressive animals, hazardous materials, exposed wiring, or unsafe flooring.
11.3 If a Technician believes there is a health or safety risk at the Premises, the Technician may suspend Services until the risk is addressed, or the Company may cancel the booking. In such circumstances, the Company may charge a reasonable fee for any time and travel incurred.
12.1 The Company will collect and process personal information about the Customer solely for the purposes of managing bookings, delivering Services, handling payments, and meeting legal obligations.
12.2 The Company will take reasonable steps to keep Customer information secure and will not sell personal data to third parties.
12.3 The Customer has the right to request access to, correction of, or deletion of personal data held by the Company, subject to applicable law.
13.1 The Company shall not be liable for any delay in performing, or failure to perform, its obligations under these Terms and Conditions if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, flooding, fire, industrial disputes, pandemics, transport disruption, or failure of utilities.
13.2 In such circumstances, the Company will inform the Customer as soon as reasonably practicable and will endeavour to reschedule the Services to a mutually convenient time.
14.1 The Company may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the updated terms.
14.2 For existing bookings, the Terms and Conditions in force at the time of booking will normally apply, unless a change in law requires otherwise or the parties agree to adopt the updated terms.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including non-contractual disputes or claims.
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity as part of its business operations, provided this does not reduce the level of service due to the Customer.
16.4 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or agreements.
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